How can we help?
Find a quick answer below or email the Gutcast team. Please do not include sensitive medical details in your message.
Start here.
A meal scan did not look right. What should I do?
You can use text entry when a photo is unclear. Good lighting, a full view of the plate, and keeping packaging labels visible can also improve the result. Gutcast results are estimates and should be reviewed with your own judgment.
How do I restore a purchase?
Open Gutcast, go to Settings, and tap Restore purchases. Make sure the iPhone is signed in with the Apple Account that made the purchase.
How do I manage or cancel a subscription?
Open the iPhone Settings app, tap your Apple Account, choose Subscriptions, then choose Gutcast. Apple handles billing and cancellations.
How do I delete my account?
In Gutcast, open Settings and tap Delete account & all data. Confirming the action permanently removes your account and associated app content from active systems.
Why did I not receive a check-in reminder?
In iPhone Settings, open Notifications, choose Gutcast, and confirm Allow Notifications is on. Gutcast also observes quiet hours so reminders do not interrupt you overnight.
Can Gutcast diagnose a food intolerance or medical condition?
No. Gutcast is a wellness pattern-tracking tool and does not diagnose or treat any condition. Contact a qualified healthcare professional about persistent, severe, or concerning symptoms.
Gutcast support cannot provide medical advice. If you are worried about symptoms or believe you may have a medical emergency, contact a qualified healthcare professional or your local emergency service.